Shipping policy

We offer FREE Standard Shipping for orders over AUD45.00 and FREE Express Shipping for orders over AUD100.00 within Australia.

We offer FREE International Standard Shipping to New Zealand for orders over AUD110.00.

For other orders,

Within Australia

Order under AUD30.00  Express Shipping $10.00
Order between AUD30.00 to AUD44.95

 Standard Shipping $5.00 

 Express Shipping $10.00


To New Zealand,

Order under AUD110  Standard Shipping $15.00

 

Delivery Timeframes Within Australia

Note: We use Australia Post as our delivery partner. Some deliveries delay may occur due to reduced number of workers in Australia Post metro Melbourne distribution facilities, reduction in air freight capacity and passenger flights and a significant increase in parcels volumes because of COVID-19. Please refer to the Australia Post website for more information.




We appreciate your understanding during these difficult times. Please feel free to reach out to us at info@mrbrainsandbrawn.com if you suspect your parcel has been significantly delayed and we will follow up with Australia Post to get an update for you.

Standard Australia Post

Metro: 2-4 business days.

Regional: 5-7 business days.

Note: COVID delays may occur. 

Australia Post website for more information
Express Australia post

Metro: 1-2 business days.

Regional: 2-3 business days.



Note: COVID delays may occur. Australia Post website for more information

 

To Hong Kong, Indonesia, Japan, Malaysia, Macau, Singapore, South Korea, Philippines, Thailand or Vietnam,

Note: Possible shipping delays due to flight cancellations with COVID-19. 

Please refer to Australia Post website for the latest information on delivery times. 

If your delivery address is outside of Australia, you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you.

You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

All orders (up to 1kg)  Standard Shipping $30.00

 

If you place your order before 12noon, we generally process on the same day. Otherwise, we will process your order before 12noon the next business day.

We use Australia Post as our shipping partner. Most orders within metro VIC are delivered within next business day with Express Shipping and 2-3 business days with Standard shipping. All orders to regional Australia including Perth and Darwin will be delivered within 7 business days via Standard shipping and 5 business days via Express Shipping. Please note that this is just an estimate therefore, please refer to Australia Post website for more details on delivery timelines.

We work as hard as we can to meet all delivery estimates, but sometimes there may be delays - e.g. postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at info@mrbrainsandbrawn.com if you have any queries regarding your delivery.

We currently ship to Australia, New Zealand, China, Hong Kong, Philippines, Indonesia, Japan, Malaysia, Macau, Singapore, South Korea, Thailand and Vietnam. We are working on making our products available to customers globally very soon. Please contact us on info@mrbrainsandbrawn.com if you would like us to organise a special shipping arrangement for your order.